Privacy Policy
Effective and last updated: August 11, 2026
This policy explains how ACC processes personal information when a customer communicates with a restaurant that uses the ACC automated messaging platform through WhatsApp, Instagram, Messenger, or another supported channel. The restaurant manages the customer relationship and determines why customer information is used; ACC operates the messaging technology on the restaurant's behalf. ACC may separately process limited security and diagnostic information needed to protect and operate the platform.
Information we process
- Messaging identifiers such as your phone number, WhatsApp identifier, profile name, and the channel used.
- Messages and media you choose to send, including voice notes and any text transcription needed to answer them.
- Order, reservation, delivery, contact, and preference information you provide.
- Operational records such as message status, timestamps, service errors, and security events.
How we use information
ACC and the restaurant use this information to answer questions, show menu information, process orders and reservations, provide delivery or customer support, maintain conversation continuity, prevent abuse, troubleshoot the service, and meet legal or accounting obligations.
Automated replies and service providers
Messages may be processed by automated systems to understand requests and generate replies. We may use service providers for messaging, hosting, databases, security, analytics, transcription, and automated response generation. These providers process information only to deliver their services under their applicable contractual and privacy obligations. We do not sell customers' personal information.
Sharing
Information may be shared with authorized staff of the restaurant a customer contacted, with Meta and its messaging services to deliver messages, and with technical service providers that support ACC's hosting, databases, security, analytics, transcription, and automated replies. Information may also be disclosed where required by law or to protect customers, restaurants, ACC, or the service.
Retention
The restaurant determines how long its customer and transaction records must be kept, subject to applicable law. ACC retains information on the restaurant's behalf only for as long as reasonably needed for restaurant operations, dispute handling, fraud prevention, backups, and legal or accounting requirements. When information is no longer needed, it is deleted or anonymized through routine processes.
Security and international processing
We use reasonable technical and organizational safeguards designed to protect information. Because messaging and cloud providers operate internationally, information may be processed outside your country under the protections offered by those providers and applicable law.
Your choices and rights
Depending on applicable law, a customer may request access, correction, deletion, restriction, or objection to processing. Customers may stop using the messaging service at any time and should submit requests to the restaurant they contacted through that restaurant's official channels. ACC assists restaurants with valid requests involving data held on the ACC platform.
Data deletion instructions
To request deletion, contact the restaurant through the same messaging conversation or through its official contact channels and clearly state that you want your personal data deleted. Include the phone number or messaging account used with the service so the restaurant can verify and locate the correct records. ACC will assist the restaurant with deleting or anonymizing eligible platform records. Information that must be retained for legal, accounting, fraud-prevention, or dispute purposes may be kept only for the required period. Backup copies are removed through the normal backup lifecycle.
Children
This service is not directed to children under 13, and we do not knowingly collect their personal information through the messaging service.
Changes to this policy
We may update this policy when the service or legal requirements change. The current version and its effective date will remain available at this URL.
Contact
For privacy questions or requests, contact the restaurant through the messaging conversation you used or through the restaurant's official contact channels. The restaurant can escalate requests concerning the ACC platform to ACC.